Privacy Policy

Last Updated: 10 November 2025
Business Name: Cravookie Private Limited
Address: FL NO: 406, Kalyan’s Skyway 9, Mancherevula, Rajendra Nagar, Hyderabad, Telangana – 500075
We Deliver: Pan India

At Cravookie, we value your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect your personal data when you interact with our website or place an order with us.

1. Information We Collect

We may collect the following details when you place an order or contact us:

  • Name
  • Email Address
  • Phone Number
  • Delivery Address
  • Payment Confirmation Details (processed securely by our payment partner)

We may also collect non-personal browsing data (page visits, time on site, etc.) to improve your shopping experience.

We do not store your full card or UPI details.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order updates & tracking details
  • Provide customer support
  • Improve our website and services
  • Share offers and updates (only if you opt-in)

We do not sell or trade your personal data.

3. Cookies

Cookies help us:

  • Remember your cart
  • Keep your login active (if applicable)
  • Improve website performance

You may disable cookies in your browser, but some features may stop functioning properly.

4. Data Security

We use secure encrypted payment gateways.
Your personal data is stored safely and accessed only when necessary to fulfill orders.

However, no online transmission is 100% secure, so we encourage safe browsing practices.

5. Third-Party Services

We work with selected service partners to complete orders, including:

  • Payment Gateways (e.g., Razorpay / Cashfree)
  • Courier Partners (e.g., BlueDart / Delhivery / XpressBees)

They receive only the data required to perform their service and are not allowed to use your data for any other purpose.

6. Children’s Privacy

Our website is not intended for users under the age of 13.
We do not knowingly collect data from minors.

7. Updates to This Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on this page.

8. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: hello@cravookie.com
Instagram: @cravookie
Location: Hyderabad, Telangana, India